Refund policy

Refund policy

You have the right to withdraw from this contract without giving any reason within 14 days. In accordance with the provisions of article L.121-16 of the French consumer code. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.
However, products returned incomplete, damaged or defective due to improper handling, will not be returned or exchanged.

Exercise of the right of withdrawal:

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of a declaration (for example, letter sent by post, fax or email) by post to the address:

23 Avenue de l'Europe Bat E
New Aquitaine

Consequence of withdrawal:

In the event of an effective withdrawal, all payments must be refunded to you instantly, but no later than 14 days after MASAR receives the request. Payment will be refunded by the same payment method that was used by you for the original purchase unless your agreement is explicitly given for a different method. MASAR will not charge the costs associated with reimbursing the money.

You should only compensate us for the deterioration of the goods or for any benefits obtained if the benefits obtained or the deterioration of the goods are attributable to handling the goods in a manner which goes beyond testing their qualities and functioning. . "The testing of their qualities and functioning" is understood as the testing and testing of the affected products in a manner which is possible and customary, for example, in a physical store.