Terms of sale

General sales conditions

These conditions of sale govern the sale of all products, taken together or separately and whatever the quantity.

The customer declares to have taken note of the following provisions and to accept them before placing his order.

Identification of the seller MASAR is a registered trademark operated by FLEXTOBE.

23 Avenue de l'Europe beats E
+33 (0) 556421931 email: info@masar-shop.fr

Any order confirmed on the masar-shop.fr E-commerce site is sent to the company FLEXTOBE, official distributor of the MASAR brand, implies unreserved acceptance of these general conditions of sale. It is up to each customer, professional or private, to take cognizance of the general sales conditions of the company FLEXTOBE before placing an order.

Orders made by customers residing in the French metropolitan territory, Corsica and DOM-TOM, as in the case of international sales, French legislation will apply. In the event of international sales, for all questions not regulated by French law and these general conditions of sale, the parties agree to refer to the provisions of the Vienna Convention on the International Sale of Goods of April 11, 1980.

The products offered for sale comply with French regulations. If necessary, it is up to the foreign customer to check with the local authorities the possibilities of using the product he intends to order; the responsibility of the company FLEXTOBE can not be engaged in the event of non-compliance with the regulations of a foreign country where the product is delivered.

The parties will attempt to amicably resolve disputes of any kind or disputes relating to the formation or execution of the sale. In the absence of agreement, only the Courts of the seat of FLEXTOBE will be competent.


The characteristics of the products offered for sale are presented on the website https://masar-shop.fr (hereinafter called "the site"). The photographs do not enter the contractual field. The responsibility of the company FLEXTOBE can not be engaged if errors are introduced.

The company FLEXTOBE reserves the right to make any modification it deems useful to its products at any time, and without any obligation to modify the products previously delivered or ordered, it reserves the right to modify without prior notice the models in the descriptions of the site.


The products, including those benefiting from prices are offered for sale while stocks last. We take special care to remove any product from our site for sale if stocks are exhausted. Otherwise, the customer will be informed of this unavailability, by e-mail or by telephone, as soon as possible if he has already placed an order. Sales generated with a promotion that should not have applied following a technical problem could not be honored in the event that the exclusion of the said promotion on a product, a range or a minimum or maximum price would have been clearly expressed.


The selling prices of the products on the site are in Euros, all taxes included and excluding any delivery costs. Any delivery costs are the responsibility of the customer and are invoiced in addition to the selling price of the products and possibly the services. Delivery costs vary depending on the number and type of products ordered. The customer will always be informed before the final registration of his order of the delivery costs related to his order, and payment will be requested from the customer for the total amount of the purchase. Thus, the choice and validation of a means of payment by the customer implies that the latter accepts to pay the related delivery costs. The delivery costs cannot therefore constitute a valid reason for questioning the order after its final registration.


The customer validates his order when he activates the "VALIDATE" link on the "Secure Payment by Credit Card" page. He then implicitly accepts the ordering process and these general conditions of sale.

The FLEXTOBE company confirms the order by e-mail; this confirmation includes all the elements of the order. The data recorded by the company FLEXTOBE constitute proof of the nature, content and date of the order.


Payment can only be made by credit card. The part dedicated to online payment of the site https://masar-shop.fr/ is subject to a security system, with SSL encryption of all this information. In any case they are managed or stored on our servers and site https://masar-shop.fr/.


The processing of all orders is effective on working days (Monday to Friday). Shipments are processed by the services of LAPOSTE or COLISSIMO of La Poste for metropolitan France and CHRONOPOST for the DOM-TOM and international.

Delivery times may in no case give rise to damages, withholding or cancellation of orders in progress.

The risks associated with transport are borne by the buyer who, in the event of damage and / or missing equipment noted upon receipt, will make all usual reservations with the carrier and will inform Customer Service within 24 hours. of the company FLEXTOBE by:

- email: info@masar-shop.fr

- letter addressed to the head office of the company FLEXTOBE
- Customer service -
23 Avenue de l'Europe bat E 33520 BRUGES, FRANCE

- phone: + 33 (0) 556421931

Shipping by CHRONOPOST

Speed: from the date of support by La Poste, you will be delivered to your home within 24 hours in mainland France and Monaco. Support / delivery: During delivery, damage or spoliations must be the subject of written, precise, complete, dated and signed reservations on the part of the recipient.

Loss / damage: CHRONOPOST is responsible for any loss or material damage caused to the parcel during transport or non-delivery, except for fault on the part of the sender or recipient, case of force majeure, inherent vice of the 'object, insufficient packaging which, without limitation, constitute cases of exemption. Delay: for national shipments, the deadlines are for a pick-up from Monday to Saturday morning and for a delivery from Monday to Friday, except on public holidays. Depending on the services, a Saturday delivery is possible on option. For international shipments, the deadlines are for a support from Monday to Friday, except for shipments delivered on Saturday for which the deadlines run from the following Monday. Deliveries are made on working days, except public holidays, in the country of destination.

Traceability: at any time, thanks to the parcel number communicated to you by the site https://masar-shop.fr/, you can track your parcel by logging in (free consultation excluding communication and connection costs of the chosen operator) at the site www.chronopost.fr/transport-express/livraison-colis to find out where it is located.

Shipments by COLISSIMO

Speed: From the date of support by La Poste, you are delivered to your home within 48 hours (working days for shipments in mainland France, Corsica and Monaco).

Security: With Colissimo, your order is delivered to you from Monday to Saturday between 9 am and 2 pm, in person and against signature. In the event of absence or impossibility of delivery of your parcel (no guard, ...), your parcel postman leaves a calling card mentioning the date and address of the post office where you can collect your parcel on presentation of an identity document. From the date mentioned on the calling card, you have 15 days to collect your package. After this period, it will be automatically returned to its sender.

Traceability: thanks to the parcel number communicated to you by the site https://masar-shop.fr/ (ex: 9900300227712), you can track your parcel by logging in (free consultation excluding communication and connection costs of the operator) at the site www.laposte.fr/colissimo to find out where it is located.


All texts and images presented on the site are reserved, for the whole world, under copyright and intellectual property rights; they are copyrighted. Their reproduction, even partial, is strictly prohibited without the formal agreement of the company FLEXTOBE in advance.


The company FLEXTOBE can in no case be held liable for any breach of its contractual obligations in the event of force majeure or de facto prince. In these cases, FLEXTOBE is under no obligation to inform the customer of this inability. In addition, the latter may not terminate his order or initiate any compensation procedure against FLEXTOBE.


For any information, question or complaint relating to the masar-shop.fr site, the customer can contact MASAR Customer Service: Tel: + 33 (0) 556421931

Email: info@masar-shop.fr


MASAR watches offer its customers a commercial guarantee of 24 months from the date of purchase. This warranty will be limited only to the repair or replacement of defective products ordered on the site masar-shop.fr without its liability being sought further in any other way.

This warranty extends to the operation of the mechanical movement or quartz module, excluding the battery, bracelet, glass and case (for damage less than 3 microns). After repair, a new warranty identical to the first, in particular in terms of duration and conditions, is issued for replaced or repaired parts. Throughout the life of the product, the private customer also has the possibility of applying the guarantee against hidden defects as provided for in articles 1641 and following of the civil code.

FLEXTOBE disclaims all liability in the event of improper handling of its products. The following list of cases, for which the guarantee does not apply, is not exhaustive:

- in the event of deterioration resulting from accidents

- in the event of interventions outside the FLEXTOBE services

- in the event of rust in the movement of non-waterproof watches

The return costs linked to the application of the commercial guarantee are the responsibility of the sender, unlike the costs of shipping after repair, which are the responsibility of FLEXTOBE. The FLEXTOBE after-sales service on the masar-shop.fr site is the only one authorized to repair the equipment and products under warranty. Defective products falling within the scope of this said warranty must be sent to FLEXTOBE - Service SAV MASAR, 23 avenue de l'Europe, bat E 33520 BRUGES FRANCE.


The private customer only has 14 (fourteen) clear days from delivery to return the product, the return costs being at his expense. It is then refunded the price of the product within fourteen days maximum from the date of return of the product to the premises of the company FLEXTOBE.

However, products returned incomplete, damaged or defective due to improper handling, will not be returned or exchanged.


All personal data (name, address, telephone, fax or e-mail address, IP address of your computer, etc.) that you have communicated to us through the site https://masar-shop.fr/ do not will not be communicated to third parties.

This information will not be used without your consent, we will only use it to send you e-mails or letters.

In accordance with the "Informatique et Libertés" law in its article 34, you have the right to access, rectify and delete data concerning you. To exercise this right, contact FLEXTOBE France, web service
23 avenue de l'Europe bat E 33520 BRUGES France or by e-mail.


The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the Civil Code.