Shipping policy

SHIPPING POLICY

Last updated: April 28, 2026

1. Order Processing

Orders are prepared and shipped from Monday to Saturday (excluding public holidays).

The preparation time is generally between 3 and 15 business days after order confirmation, depending on the product and order volume.

2. Shipping Methods

Deliveries are carried out by the following carriers:

• La Poste
• Colissimo
• DHL
• UPS

Deliveries are available within mainland France, the French overseas territories (DOM-TOM), and internationally.

3. Delivery Times

Estimated delivery times are as follows:

• Mainland France: 2 to 5 business days
• Europe: 3 to 7 business days
• International: 5 to 12 business days

These delivery times are in addition to the preparation time.

4. Order Tracking

A tracking number is provided to the customer after the order has been shipped, when available.

5. Delivery Delays

In the event of a delay, the customer is invited to contact customer service.

In accordance with applicable regulations, if delivery has not occurred within 30 days, the customer may request cancellation of the order and a refund.

6. Receipt of Parcels

The customer is required to check the condition of the parcel upon receipt.

In the event of damage or missing products, the customer must:

• make reservations with the carrier
• contact customer service within 7 days

7. Liability

TIMED cannot be held responsible for delays attributable to carriers.

8. Contact

For any questions regarding shipping, you may contact:

Email: info@masar-shop.com

Address:
TIMED – Customer Service
23 Avenue de l’Europe 003
33520 Bruges, France